Your Call Is Very Important To Us...

The customer sits by his keyboard
He needs to reach tech support
His coffee goes cold
while he's waiting on hold
Three hours at the last report
The muzak plays soft in the background
As a voice he no longer believes
Says "Each call will be
Answered momentarily
In the order that it was received"

Thank you for holding on still,
For waiting for us so long,
For being polite and holding all night,
Your hope and your faith are so strong!
We thought that you might, we bet we were right,
We see that we weren't wrong!
Thank you for waiting so, waiting so, waiting so,
Thank you for waiting so long!

He daydreams of a working computer
As the music his thoughts intertwine
He starts to lose hope
He'll be able to cope
When a cheerful voice comes on the line
He tells her his problem in detail
And all of his details and specs
"Oh, sorry, sir you
Got into the wrong queue
I'll transfer you, hold just a sec..."

Thank you for holding on still,
For waiting for us so long,
For being polite and holding all night,
Your hope and your faith are so strong!
We thought that you might, we bet we were right,
We see that we weren't wrong!
Thank you for waiting so, waiting so, waiting so,
Thank you for waiting so long!

The morning sun shines through the window
As he slumps in his chair, fast asleep
The phone in his lap
He succumbed to a nap
And slowly the hours have creeped
A puzzled technician asks three times
"Hello, is there anyone there?"
Then she shrugs and moves on
As he wakes with a yawn
To hear that same tape loop declare...

Thank you for holding on still,
For waiting for us so long,
For being polite and holding all night,
Your hope and your faith are so strong!
We thought that you might, we bet we were right,
We see that we weren't wrong!
Thank you for waiting so, waiting so, waiting so,
Thank you for waiting so long!

Find more by Rob Wynne and Larissa March in the Author Index.

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